Terms of Use

These Terms of Use apply to airconditioningtugun.com.au (this website), operated by Air Conditioning Tugun, a fully licensed, insured and ARC-certified air conditioning team holding electrical Licence #83326 and ARC Licence #L160535. We comply with the Australian Consumer Law (ACL) and Queensland fair trading legislation in how we run this website and our business.

This website is provided to help homeowners and businesses across Tugun and the wider Gold Coast research and book air conditioning installation, repairs, replacement and servicing. It sits alongside, but is separate from, the contractual relationship formed once you book a job with us, which is governed by the written quote you approve before any work begins.

By using this website, you agree to be bound by these Terms of Use. If you do not agree, please do not use the site.

You may browse this website for personal, non-commercial purposes, such as researching air conditioning installation, repairs, replacement or servicing for your home or business. You may not scrape, copy or republish this website's content without our written permission. You may not attempt to compromise the security or functionality of this website, and you may not use our contact form for spam, harassment or any unlawful purpose.

The content, layout, images and brand identity of this website belong to the operator. Our Licence #83326, ARC Licence #L160535, business name and any associated trade marks are the property of the operator. You may not reproduce, modify or redistribute this website's content without our written permission. Any third-party content on this website, such as air conditioner manufacturer logos referenced on our service, system-type and brand pages, remains the property of the respective manufacturer.

We take reasonable care to ensure the information on this website is accurate at the time of publication. Service descriptions, pricing references and turnaround times mentioned on this website are indicative only, since every property, system and job is different. Actual quotes are always provided in writing before any work begins, once we have assessed your property and system in person or discussed it with you directly. We may update this website at any time without notice, including adding, removing or amending pages, service descriptions or proof points as our business changes. This website does not constitute personalised air conditioning advice. If you have a specific air conditioning concern at your property, call us on (07) 5661 9514 and we will talk it through before you rely on anything you have read here.

The information on this website is general in nature and is not intended as DIY air conditioning instruction. Air conditioning work is regulated in Queensland: handling refrigerant requires ARC certification, and the electrical connection of an air conditioner must be performed by a licensed electrician in accordance with the AS/NZS 3000 Wiring Rules. Attempting to install, gas up or repair an air conditioner yourself can cause property damage, refrigerant exposure, a fire or electric shock risk, a voided manufacturer warranty, or a breach of compliance obligations.

If you have an air conditioning issue, call Air Conditioning Tugun on (07) 5661 9514. We will assess the issue and provide clear, fixed pricing before any work begins.

This website may link to third-party websites, such as air conditioner manufacturer brand pages, or council and government sites for compliance information. We do not control these third-party websites and are not responsible for their content, accuracy or privacy practices, and we do not endorse everything they say simply because we have linked to them. Following a third-party link is at your own risk, and you should review that website's own terms and privacy policy before relying on it. This network does not offer or embed any finance, credit or "buy now, pay later" product, and the operator does not lend money or assess credit.

We back our workmanship with a guarantee on work performed by our licensed, ARC-certified team. Full details of what the workmanship guarantee covers, and what it does not cover, are set out on the relevant service pages and confirmed in writing on your quote. The terms confirmed at the time of quotation govern any guarantee claim.

Nothing in these Terms of Use excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded. To the extent permitted by law, our liability for breach of any guarantee that cannot be excluded is limited to supplying the services again or paying the cost of having the services supplied again.

To the extent permitted by law, we are not liable for:

• Indirect, incidental or consequential losses arising from your use of this website
• Loss caused by inaccurate or out-of-date information on this website, which is general guidance rather than personalised advice
• Loss caused by third-party websites or services linked from this website
• Loss caused by your failure to call us and obtain a quote before acting on information found on this website

This clause does not affect our obligations under any consumer guarantee that cannot lawfully be excluded.

By submitting our contact form, you confirm that the information you provide is accurate and that you are authorised to provide it. We use the information solely to respond to your enquiry, in accordance with our Privacy Policy. We do not on-sell your contact details to third parties.

These Terms of Use are governed by the laws of Queensland. Any dispute arising from these terms or from your use of this website is subject to the exclusive jurisdiction of the courts of Queensland.

We may update these Terms of Use at any time. Updates will be reflected on this page with a new "last updated" date. Your continued use of this website after an update constitutes acceptance of the updated terms.

• Business: Air Conditioning Tugun
• Operating under: A fully licensed, insured and ARC-certified team, Lic #83326, ARC #L160535
• Phone: (07) 5661 9514
• Website: airconditioningtugun.com.au

If you have a question about these Terms of Use, please call us on the number above.